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1. Introduction
1.1 We understand that the privacy of your personal details, and the
security of your transactions with us, is of paramount importance to you. Ripefruit has therefore
adopted data protection policies with respect to your privacy and security. Ripefruit's Privacy
Policy sets out the rules we will abide by when dealing with personal information we collect from
individuals in the course of our business. We have based our policy upon the Internet Industry of
Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy
protection standards (such as the 'Safe Harbour' principles required by most European countries).
The IIA Code also covers the requirements of the new Australian Privacy legislation.
1.2 In order to ensure that we meet and maintain our Privacy standards,
we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please
email us at privacyofficer@ripefruit.com
1.3 We may make alterations or additions to this policy from time to
time. Should we do so, we will update the policy on our web site. We require that all our customers
agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to
users of our web site who are not customers of Ripefruit.
1.4 Please note that we cannot and do not assume any responsibility for
the privacy or security practices of any other web sites which you may be able to access through our
site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
Ripefruit collects different information about you at different times. There are four broad
categories of information that we collect from you:
2.1 Information we require to supply our services.
| (a) |
When you first sign up or contract with Ripefruit for our services,
or when you make an inquiry about our services, we request information such as your name, address,
telephone number, domain name, email details of your primary and secondary contacts, credit card
details (if you are paying online). We may also ask for your age and gender. |
| (b) |
We may also monitor and/or record telephone conversations with you from time to
time in order to train staff and to improve our service to you. |
2.2 Non personally identifying information.
| (a) |
In addition to the information you specifically provide above,
Ripefruit operates statistics gathering software on its web site to collect information about the
number of visitors coming to the site. No identifying information is collected by this software. The
software records the IP address of the visitor only. We use this information to improve our own
technical structure and performance, and to determine which areas of our web site are most popular. |
| (b) |
We also use 'cookies'. Cookies are pieces of information that a web site can
transfer to an individual's computer in order to allow that web site to store information about user
preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to
collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may
find that this reduces the functionality of this site. |
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the
responses and use the information to improve the quality and range of Ripefruit's products and
services.
2.4 Personal information stored on a web site hosted by Ripefruit.
Ripefruit will have personal information stored on our servers due to the fact that we host web
sites of other organisations. Any information that is submitted to or collected by these
organisations will be physically located on a Ripefruit server. This information, whether
voluntarily provided or not, will not be used or released by Ripefruit in any manner, and it will be
kept strictly confidential, unless we are required to release the information by law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web
site and deliver our services to you. We will use your personal information to provide you with:
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technical support; |
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billing and credit control; |
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sales support; |
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product upgrades; and |
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information. |
3.2 You may stop the delivery of future promotional email from
Ripefruit by following the specific instructions in the email you receive. These instructions will
tell you how to remove your name from our promotional email list.
3.3 We may use your personal information to:
| (a) |
contact you in relation to upgrading your use of our services,
special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual
service audits. We may give extracts of our customer lists containing personal information to third
party contractors to do this on our behalf. We will ensure that those contractors are bound to
protect your personal information to the same standard that we are. |
| (b) |
identify the source of new customers to Ripefruit; |
| (c) |
monitor and address complaints, other feedback, and to resolve disputes; |
| (d) |
in the case of credit cards, to bill you for services; |
| (e) |
in the case of ABNs, to verify your identity; |
| (f) |
in the case of our partners who are IT professionals, to ascertain your areas
of specialty and to refer prospective customers to you; if you have attended our partner roadshows,
we may have a record of your attendance and areas of special interest; |
| (g) |
maintain a technical and account history of your dealings with us, and to
reestablish your account with us where you rejoin as a customer within six months after having
terminated your account; |
| (h) |
monitor your compliance with our Acceptable Use Policy and other terms and
conditions of supply; |
| (i) |
comply with our reporting and other obligations to third party licensors (such
as reporting to software suppliers the number and identity of software licenses we have issued as
part of our products). |
3.4 We will treat all information we collect from you as strictly
confidential. Ripefruit does not rent or lease its customer lists to third parties. We will not
reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than
those who are contracted or supply services to Ripefruit) any personal information that you may have
provided to us unless we have your express consent to do so, other than in the circumstances set out
in the next paragraph.
3.5 We will disclose your personal information, without notice or your
consent, only if:
| (a) |
we are required to do so by law or in the good faith belief that
such action is necessary to conform with the laws, applicable code of conduct or legal process
served on us in relation to our business or web site; |
| (b) |
to protect and defend the rights or property of Ripefruit; |
| (c) |
if we consider it necessary to do so in order to enforce or apply the terms of
any of our agreements with you; |
| (d) |
if we sell our business or part of it; and |
| (e) |
in extreme circumstances, to protect the personal safety of users of
Ripefruit's services, its web site, our staff or the public. |
4. Security
4.1 Ripefruit has implemented security features in our database to
protect your personal information from unauthorised access. We maintain our servers in a controlled,
secured environment. Only staff who need to have access to your personal information in order to
perform their job function are authorised to access the database. Constant changes to the internet
and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe
from attack by unauthorised intruders.
4.2 You can elect to provide your details via our secure web browser
which encrypts information. In order to access your personal information on our secure web browser
known as Mission Control, you will be required to input your username and password. For this reason,
it is safe to transmit your credit card number over the internet, although no data transmission can
be absolutely guaranteed as secure. Please note that this encryption is only available if you choose
to use the encrypted order form (SSL Security). If you use the normal order form encryption will not
take place and we cannot assure the security of your details.
4.3 If you do not wish to provide your credit card details over the
internet when joining Ripefruit you can download and complete the "print and fax order form".
5. Other Disclosure By You
5.1 You might provide personal information through your participation
in chat sessions, message boards, email exchanges or newsgroups accessed via Ripefruit.com, or
another service provided by Ripefruit. This information is public and immediately available to
anyone who has access to such a site; it is not private. Ripefruit urges you to enter only
information that you are comfortable to share with the public at large in this public domain. This
Privacy Policy does not apply to such information.
5.2 You should never reveal your password to third parties. If you lose
control of your password, you may lose control over your personal information and may be liable for
actions taken on your behalf by third parties using your password and/or personal information.
Therefore, if your password has been compromised for any reason, you should immediately change it.
5.3 If you collect personal information which you keep on servers
provided by Ripefruit as part of our service to you (including email), you alone are responsible for
compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility
for your dealings with personal information you collect.
6. How To Access & Correct Your Personal Information
6.1 From time to time you may need to update your personal information.
We keep this information in a secure environment which you can access through Mission Control at
www.ripefruit.com. In order to amend any of your
personal information, you will be required to give your username and password.
6.2 If you contact us via telephone, you will need to answer a few
security questions before any personal information is revealed or amended.
7. Children's Privacy
Ripefruit does not knowingly collect, use or market any information to children without seeking
parental or a guardian's consent. We also urge you to familiarise yourself with your legal
responsibilities with regard to children and the internet, which can be found in our
Acceptable Use Policy.
8. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy
Officer on privacyofficer@ripefruit.com. We will
deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a
reasonable time, you or we may refer the complaint to the Privacy Commissioner.
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